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Have your say — tell us how we can improve

ISHA staff and residents at the Hackney Neighbourhood Night event in November 2025.

We’re planning for the next five years and want to make sure both our strategic plan and our resident involvement strategy reflect what matters most to you as a resident.

We’ve prepared a survey that can be completed anonymously where we’ll ask you to tell us about:

  • your experiences with ISHA as a whole
  • what you think should be prioritised over the next five years
  • your access to our services and support
  • ways we can work closer with you and support you to build community.

We'll use your feedback to guide discussions around what our new strategic plan will look like. Your comments and insight will help us improve homes, the services we offer and make sure we're providing the community support to those who need it.

If you have any questions, contact our Involvement Team on 0300 131 7300 or email involvement@isha.co.uk.

Help us co-create ISHA's new residents’ involvement strategy

We’ll also use the feedback from the survey as a starting point to shape our new residents’ involvement strategy — and we’d love for you to stay involved.

In early 2026, we’ll be holding both in-person and online sessions to develop the strategy with you. If you’d like to take part, contact the Resident Involvement Team by emailing Involvement@isha.co.uk or call us on 07811 093 720. We'd love to hear from you.

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