Health and safety information, advice on what to do if you experience anti-social behaviour, noise nuisance or domestic abuse, what to do if you spot and signs of damp and mould, and emergency contact details.
- Information about gas safety checks and how we manage the risk of legionella and our duty of care if asbestos is found.
- Domestic abuse refers to a wide range of abusive behaviours. Domestic abuse is always a crime.
- Information about damp, mould and condensation, and how to report it to us.
- An explanation about noise nuisance and what you and ISHA can do to tackle it.
- We're committed to tackling anti-social behaviour (ASB) to improve the quality of life and create a safer environment for our customers.
- Tips for keeping your home safe and secure.
- National and local emergency contact telephone numbers.
If you have an emergency while we are closed, you can call our out-of-hours service on 0300 131 7300. They are available 24/7.
What is an emergency?
Emergencies can include flooding or serious water ingress, structural damage to the property, a gas leak, domestic abuse or severe anti-social behaviour that makes you feel unsafe in your home or that your life is in danger.
Heating is only considered an emergency between 1 October and 31 March or if you're a vulnerable resident.
Not having hot water is only treated as an emergency if you or members of your family are considered vulnerable, disabled or you have an illness which could be made worse by not having hot water.
If it’s not an emergency, please email RepairsAndMaintenance@isha.co.uk or call us during our opening hours.
Tenant Satisfaction Measures (TSMs) tell you how we are performing as a landlord. There are 22 measures that all social landlords, like ISHA, are measured against. You can find out more about the TSMs and satisfaction with building safety (BS01, BS02, BS03, BS04 and BS05) on the 'our performance' page.
Safety news
Fire safety information
Reporting damp, mould or condensation
If you spot a patch of damp or mould, please report it to us immediately. We will visit your property to assess the issue and arrange for a damp and mould treatment. If the problem is more serious, we will let you know how we will undertake the repair.
Damp and mould – See it, report it!
To report an issue, call 0300 131 7300, email RepairsAndMaintenance@isha.co.uk or visit the office between 9am-4pm, Monday to Friday.
What will happen when I report damp and mould?
To make sure every case is properly investigated, we will visit and assess your home and identify the causes.
We will discuss next steps with you and liaise with our contractors to complete the required damp and mould treatments. The length of time for the repair will depend on the seriousness of the issue. We will also offer you advice about the things you can do to help prevent damp, mould and condensation in the future.
Managed behaviour policy
We understand that residents may feel frustrated or upset at times. But when behaviour becomes abusive or places unreasonable pressure on our staff or services, we may take steps to manage it. This helps protect our staff’s wellbeing and ensures we can still provide support to all residents.