Support hub Resident priorities survey We’re planning for the next five years and want to make sure both our strategic plan and our resident involvement strategy reflect what matters most to you. Your

I have a question... About repairs 1 About my home 2 About rent and service charges 3 About moving out 4 About my neighbours and anti-social behaviour 5 About finding a new home 6 About supported housing

About repairs I can smell gas what should I do? Call the Gas Emergency Services on 0800 111 999. Turn off your gas supply at the mains if you can. Open doors and windows to

About my home How do I get a parking permit? If ISHA owns a car park by your home, you can contact us to ask if there is a space available or to be

About rent and service charges Paying your rent & service charges (tenants) 1 Benefits 2 Rent payment cards 3 Arrears and debt advice 4 Shared owners (leaseholders) 5 Paying your rent & service charges (tenants) How can I pay

About moving out My partner has moved out If you have a joint tenancy and your partner moves out, your rights to stay or live in the property will depend on the type of

About my neighbours and anti-social behaviour How do I report anti-social behaviour? During our office hours (Monday to Friday, 9am to 5pm), you can report anti-social behaviour to the Tenancy Team by

About finding a new home How do I apply for an ISHA rented property? You would have to be registered with your local council to be eligible to bid on our vacant properties, which

About supported housing What is supported housing? Supported housing is permanent or temporary accommodation designated for a particular client group, e.g. older adults, people with learning or physical disabilities, people with mental health

About bedroom tax What is the bedroom tax? Bedroom tax (also known as under occupancy charge or the spare room subsidy) was introduced as part of the Welfare Reforms in April 2013. This means