Performance

Social Housing requires all registered housing providers to report against the Tenant Satisfaction Measures (TSMs) each year. The TSMs tell you how well we, as your landlord, are doing in providing quality homes and services. In total, there are 22 measures we must report on: 12 satisfaction measures and 10 management information measures*. There is also an additional measure for overall satisfa...

Subletting

behaviour of anyone living in the property. We may take legal action against you if your tenant is a nuisance and you do not take appropriate action. You are also legally responsible for the safety of the property. You will need to: arrange for an annual gas safety inspection and certificate provide a valid NICEIC (electrical installation condition report) produce a valid EPC (energy performanc...

About our 2025-26 Tenant Satisfaction Measures

We've published the results of the 2025-26 Tenant Satisfaction Measures (TSMs) survey. We've strong progress in key areas but the survey has highlighted where we need to improve.

Repairs

anti-social behaviour that makes you feel unsafe in your home or that your life is in danger. Heating is only considered an emergency between 1 October and 31 March or if you're a vulnerable resident. Not having hot water is only treated as an emergency if you or members of your family are considered vulnerable, disabled or you have an illness which could be made worse by not having hot water. If...

Contact us

anti-social behaviour that makes you feel unsafe in your home or that your life is in danger. Heating is only considered an emergency between 1 October and 31 March or if you're a vulnerable resident. Not having hot water is only treated as an emergency if you or members of your family are considered vulnerable, disabled or you have an illness which could be made worse by not having hot water. If...