anti social behaviour. Investigating anti-social behaviour In order to take action against someone causing ASB we need plenty of detail about the problem, especially if it develops and we need you to help us collect any evidence. We recommend that you take notes of the dates and times of each incident and what the impact has been on you or members of your household. We will use this in a num...

anti-social behaviour How do I report anti-social behaviour? During our office hours (Monday to Friday, 9am to 5pm), you can report anti-social behaviour to the Tenancy Team by calling 0300 131 7300 or emailing TenancyTeam@isha.co.uk. In cases of emergency, you should contact the Police by dialling 999. My neighbour is subletting If you are a tenant and you rent all or part of your home to s...

I have a question... About repairs 1 About my home 2 About rent and service charges 3 About moving out 4 About my neighbours and anti-social behaviour 5 About finding a new home 6 About supported housing 7 About bedroom tax 8 About tenancy fraud 9

ISHA policies Download or print our policies. All policies are in the PDF format.

anti-social behaviour complaint seriously and we will assess if there is a case of anti-social behaviour or it is a case of everyday noise.To assess what action we will take, your Tenancy Officer will talk to everybody named in your complaint; if you do not wish to be named we will treat your complaint confidentially. However, it may be harder to solve the problem if we cannot use all the options...

anti-social behaviour that makes you feel unsafe in your home or that your life is in danger. Heating is only considered an emergency between 1 October and 31 March or if you're a vulnerable resident. Not having hot water is only treated as an emergency if you or members of your family are considered vulnerable, disabled or you have an illness which could be made worse by not having hot water. If...

anti-social behaviour or domestic violence; rent arrears and repairs; setting up home; arranging adaptations if you have a disability; or finding more suitable housing. Finding work or training by connecting you with services that can help.   How do I get support? Call us on 0300 131 7300 or email Outreach@isha.co.uk  to connect with an Outreach and Support Officer. You can also ask another...

anti-social behaviour yourself: ask yourself if you are being reasonable go to the person calmly and explain the problems you are experiencing don’t shout or be abusive. Never discuss it with your neighbour if you are angry as this won’t help matters. What is Statutory Noise Nuisance? Local Authorities have a duty to deal with statutory noise and where applicable we will work in partnership with...

If you ever need to raise a complaint, the process is set to become clearer and easier.

anti-social behaviour that makes you feel unsafe in your home or that your life is in danger. Heating is only considered an emergency between 1 October and 31 March or if you're a vulnerable resident. Not having hot water is only treated as an emergency if you or members of your family are considered vulnerable, disabled or you have an illness which could be made worse by not having hot water. If...